Problems Accessing Electronic Reserves
To access an electronic reserve document you must be enrolled as a student in the course. What if you know that you are enrolled in the course and you still can't access the document? There are several reasons why this might happen.
Common Problems and Solutions
1. You are using a computer in a public area -- in the library, for example -- that someone else used to access a reserve document moments before you arrived. If so, the Web browser still is trying to access the document using their information, rather than yours.
Solution: Try to recall whether or not you were asked to provide your own user ID and password. If you were not asked for this information, restart the Web browser and try accessing the reserve document again.
2. You recently added the course and the change hasn't yet been recorded in the University database. This is the most common reason why students are unable to access electronic reserve documents.
Why doesn't a course change take effect immediately in the electronic reserves system? Answer: When you add a new course, the Registrar's Office enters this information into the University administrative system. Once in the administrative system, the information is copied to a directory server within 24 hours. After this happens, and only then, reserve documents will be available to you electronically.
Solution: If you recently added the course for which you are trying to access reserve documents, try again within 12-24 hours. If needed for immediate use, come to the Hatfield Library Circulation Desk to obtain a copy, or contact Rich Schmidt , Document Delivery Coordinator, or Melissa Treichel or Shanel Parette at the Circulation Desk.
3. You are auditing the course. At the current time only enrolled students and the course instructor have access to electronic reserves. If access to the material is essential, contact your instructor or Rich Schmidt.
4. The information in the electronic reserves system contains an error that is causing access to be blocked.
Solution: If you think this may be the case, please fill out the Problem Report Form when you are denied access to the document. Submit it to us. We will look into the problem immediately.
5. Adobe Acrobat is not installed on your computer.
Solution: If your Web browser cannot display a file of the type "PDF", go to the Adobe Acrobat download page to obtain the free Acrobat Reader.
1. You are using a computer in a public area -- in the library, for example -- that someone else used to access a reserve document moments before you arrived. If so, the Web browser still is trying to access the document using their information, rather than yours.
Solution: Try to recall whether or not you were asked to provide your own user ID and password. If you were not asked for this information, restart the Web browser and try accessing the reserve document again.
2. You recently added the course and the change hasn't yet been recorded in the University database. This is the most common reason why students are unable to access electronic reserve documents.
Why doesn't a course change take effect immediately in the electronic reserves system? Answer: When you add a new course, the Registrar's Office enters this information into the University administrative system. Once in the administrative system, the information is copied to a directory server within 24 hours. After this happens, and only then, reserve documents will be available to you electronically.
Solution: If you recently added the course for which you are trying to access reserve documents, try again within 12-24 hours. If needed for immediate use, come to the Hatfield Library Circulation Desk to obtain a copy, or contact Rich Schmidt , Document Delivery Coordinator, or Melissa Treichel or Shanel Parette at the Circulation Desk.
3. You are auditing the course. At the current time only enrolled students and the course instructor have access to electronic reserves. If access to the material is essential, contact your instructor or Rich Schmidt.
4. The information in the electronic reserves system contains an error that is causing access to be blocked.
Solution: If you think this may be the case, please fill out the Problem Report Form when you are denied access to the document. Submit it to us. We will look into the problem immediately.
5. Adobe Acrobat is not installed on your computer.
Solution: If your Web browser cannot display a file of the type "PDF", go to the Adobe Acrobat download page to obtain the free Acrobat Reader.